Return & Refund Policy for APTC AUSTRALIA PTY LTD

1. Introduction

1.1. Welcome to APTC AUSTRALIA PTY LTD ("Company," "we," "us," "our"). This Return & Refund Policy governs the return and refund processes for products purchased from our website, located at www.aptcaust.com.au (the "Website").

2. Returns

2.1. You have the right to return any purchased product within 30 days of receiving it, subject to the conditions outlined in this policy.

2.2. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Any products returned that do not meet these criteria may not be eligible for a refund. Special Order items are not eligible for return or refund.

2.3. To initiate a return, please contact our customer support team at sales@aptcaust.com.au or 1300 394 239 to obtain a return authorization (RA) number.

2.4. You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

3. Refunds

3.1. Once we receive and inspect the returned product, we will notify you of the status of your refund.

3.2. If your return is approved, a refund will be processed to your original payment method. Please allow 10 business days for the refund to appear in your account, which may vary depending on your payment provider.

4. Exceptions

4.1. Some products may not be eligible for return or refund. These include:

• a. Custom-made or personalised items.
• b. Products that have been used, damaged, or altered after receipt.
• c. Consumable products such as adhesives, lubricants, or other items with hygiene concerns.

5. Damaged or Defective Products

5.1. If you receive a damaged or defective product, please contact us within 7 days of receipt. We may request photographs or additional information to assess the issue.

5.2. We will arrange for a return or exchange of the damaged or defective product, including covering the cost of return shipping.

6. Warranty

6.1. Some of the products we sell may come with a manufacturer's warranty. If a product is covered by a warranty, the details and terms will be provided with the product description. Please follow the warranty terms for such products.

7. Contact Information

7.1. If you have any questions or concerns regarding our return and refund policy, please contact us at sales@aptcaust.com.au or 1300 394 239.

8. Changes to the Policy

8.1. We reserve the right to modify this Return & Refund Policy at any time. Any changes will be effective upon posting on the Website. It is your responsibility to review this policy regularly.

9. Governing Law and Jurisdiction

9.1. This policy is governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.